This Privacy Policy outlines our protocols regarding the gathering, utilization, and sharing of your information while utilizing the Service. It also informs you about your privacy rights and the legal safeguards protecting you.

The data we gather from you

• your Internet Protocol (IP) address
• information on how you use the site using cookies and page tagging techniques
• We receive, collect and store any information you enter on our website or provide us in any other way. 

How we collect information

When you conduct a form submission on our website, as part of the process, we collect personal information you give us such as your name, phone number and email address. 

If you grant consent, we employ Google Analytics cookies, which may encompass IP addresses.

Google Analytics processes information about:

• the pages you visit on Casa Frequência
• how long you spend on each page
• how you got to the site
• what you click on while you’re visiting the site

We ensure that your direct identification is prevented by Google Analytics data. This is achieved by employing Google Analytics’ IP address anonymization feature.

Our legal basis for processing your data

Your consent is the legal basis for processing data collected with Google Analytics on Casa Frequência Website.

Why we need your data

We use the information we collect through Google Analytics to see how you use Casa Frequência Website.

We do this to help:

• make sure Casa Frequência is meeting the needs of its users
• make improvements, for example improving site search
• make performance improvements, for example improving page load time and data usage
• to get back to you in case you contacted us

We combine Google Analytics information to improve user journeys within Casa Frequência Website.

What we do with your data

The information gathered through Google Analytics cookies is transmitted and stored by Google, where we analyze it using Google Analytics software (Google Analytics 4). We do not authorize Google to utilize or distribute this data for their own objectives.

We will not:

• sell or rent your data to third parties
• share your data with third parties for marketing purposes

How long we keep your data

We will only retain your personal data for as long as it is needed for the purposes set out in this document or for as long as the law requires us to.

How do we communicate with our site visitors?

We only reach out to website users via email, telephone or text message if they have specifically requested a service or expressed interest in our offers, ensuring that any contact initiated is directly related to the user’s expressed preferences or requests.

Children’s privacy protection

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

Where your data is processed and stored

All personal data is stored in the European Economic Area (EEA). Data collected by Google Analytics may be transferred outside the EEA for processing.

How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure.

Your rights

If you don’t want us to process your data anymore, or want to withdraw, delete or change the collected information please contact us.

Changes to this policy

We may change this privacy notice. When we make changes to this notice, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy notice will apply to you and your data immediately. If these changes affect how your personal data is processed, Casa Frequência will take reasonable steps to make sure you know.

Last updated: 18 February 2024